Responsible Gaming

Gaming Should Be Entertainment

At True Fortune Casino, we believe that gambling should only ever be viewed as entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it carries risks and should only be enjoyed with money you can afford to lose.

We are committed to promoting responsible gaming practices and supporting players who may be experiencing difficulties.

Age Verification

True Fortune Casino is only available to players aged 18 years or over in the United Kingdom. We take age verification seriously and conduct checks to ensure all players meet the legal minimum age requirement.

If you are under 18, please do not attempt to register or play. We reserve the right to close accounts and forfeit funds if we discover a player is underage.

Warning Signs of Problem Gambling

Please be aware of the following warning signs that may indicate problem gambling:

• Chasing losses: Continuing to gamble to recover money you've lost
• Hiding gambling activity: Concealing the extent of your gambling from friends or family
• Spending more than intended: Regularly gambling longer or with more money than planned
• Neglecting responsibilities: Missing work, school, or family obligations due to gambling
• Using gambling to escape: Gambling to cope with stress, anxiety, depression, or other difficult emotions
• Unsuccessful attempts to stop: Repeatedly trying and failing to reduce or stop gambling
• Borrowing money to gamble: Taking out loans or using credit to fund gambling activity
• Physical or emotional symptoms: Experiencing irritability, anxiety, or sleep problems related to gambling
• Increasing stakes: Needing to gamble with more money to achieve the same level of excitement
• Relationship problems: Experiencing conflicts with loved ones due to your gambling

If you recognise any of these signs in yourself or someone else, please seek help immediately.

Self-Help Tools and Controls

True Fortune Casino provides several tools to help you stay in control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose over a defined period
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
• Time-Out: Take a temporary break from your account for a period you choose (from 24 hours to 6 weeks)
• Self-Exclusion: Voluntarily exclude yourself from your account for an extended period (6 months to 5 years)

These tools are available in your account settings. We strongly encourage you to use them to manage your gaming responsibly.

Support Organizations

If you need help or support, the following organisations offer free, confidential assistance:

United Kingdom

• GamCare – Confidential support and counselling for problem gamblers and their families
  www.gamcare.org.uk
  Phone: 0808 8020 133 (free, 24/7)
• GamStop – National self-exclusion scheme for online gambling
  www.gamstop.co.uk
  Allows you to self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous – Support meetings and peer support groups
  Phone: 020 7384 3060
• National Problem Gambling Clinic – NHS-funded specialist treatment service
  Phone: 020 7054 2766

Australia

• Gambling Help Online
  www.gamblinghelponline.org.au
  Free counselling and support services

Canada

• Responsible Gambling Council
  www.responsiblegambling.org
  Information and resources for problem gambling

United States

• National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7)

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
  www.bzga.de
  Information and support for problem gambling

If You Need Help, Reach Out

There is no shame in seeking help. Problem gambling is a recognised condition, and support is available. If you or someone you know is struggling with gambling, please:

• Contact one of the organisations listed above
• Speak to a trusted friend, family member, or healthcare professional
• Use the self-help tools available in your True Fortune Casino account
• Consider self-excluding from gambling platforms

You are not alone, and help is available 24/7.

Additional Information

True Fortune Casino is licensed and regulated. We comply with all UK Gambling Commission regulations regarding responsible gaming. If you have any concerns about our services or believe we are not meeting our responsible gaming obligations, please contact the UK Gambling Commission at www.gamblingcommission.gov.uk.